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    Do Your Potential Customers Forget About You?

    [By: Tom Kulzer]
    Your web business probably gets product inquiries from potential customers around the globe. Inquiries come via e-mail and your web site, and you try to send information to each hot prospect as quickly as you can. You know that you can drastically increase the likelihood of making a sale by satisfying each person’s [...]

    Putting The “Service” Back In “Customer Service”

    By Sean Cohen
    The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?
    Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face [...]